Return Policy
We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
SHIPPING WITHIN AUSTRALIA
Regular Post:
- FREE for orders over $50
- $6.30 for orders under $50
- 1-6 Business Days ( usually arrives within 2 business days)
- Every Parcel With Tracking Information!
- During the festive season (December) please allow up to 2 additional business.
- If you have any concerns about your order, please contact us immediately and one of our customer service representatives will be of assistance
Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase—e.g. your receipt.
Privacy Policy
Butlers For Hair recognises the importance of protecting the privacy and rights of individuals in relation to their personal information. Below is our privacy policy and it tells you how we collect and manage your personal information.
We respect your rights to privacy under the Privacy Act 1988 (Cth) and we comply with all of the Act’s requirements in relation to the collection, management and disclosure of your personal information. For more information, visit www.oaic.gov.au.
We collect anonymous information on website activity. We use this data to evaluate our website’s performance and to improve the content we display to you. To evaluate the effectiveness of our online advertising, we may use third parties to collect statistical data. No personal information is collected on these occasions. We may log IP addresses (the electronic address of a computer connected to the internet) to analyse trends, administer our website, track users’ movements, and gather broad demographic information.
GHD WARRANTY
When you purchase a GHD hair straightener from butlersforhair.com.au, you are purchasing a genuine Australian GHD, and your purchase is covered by a twenty-four month warranty by Jemella Australia which entitles you to replacement or repair of a defective GHD straightener. Please contact GHD at 1300 443 737 if your device requires service. Be sure to register your GHD, once purchased:https://www.ghdhair.com/au/help/product-registration
Free return with paypal
Paypal are now offering reimbursements for return costs. To be eligible, you will need to pay for your future orders using the Paypal payment method. If you need to return an item back to us, you will first need to pay for the return costs. Then once you provide the return cost receipt to Paypal, they will then reimburse your Paypal account.
If you are not 100% satisfied with your purchase, you can return your order to us for a full store credit.